Shipping Policy

At somakanti.com, operated by ETRADE ESSENCE LTD, we are committed to providing safe, fast, and reliable delivery of your cosmetic products. This Shipping Policy explains our available shipping methods, delivery times, and responsibilities.

 

1. Shipping Methods & Delivery Time

We currently offer two shipping options:

  • Express Shipping: 2–3 business days
  • Registered Shipping: 4–5 business days

Delivery times are estimates and may vary slightly due to circumstances beyond our control (e.g., customs checks, courier delays, or public holidays).

 

2. Shipping Destinations

We ship orders to:

  • United Kingdom
  • European Union countries
  • Selected international destinations

If your country does not appear at checkout, please contact us at [Insert Contact Email] for support.

 

3. Processing Time

  • All orders are processed within 1 business day (excluding weekends and public holidays).
  • Once your order is dispatched, you will receive a confirmation email with tracking information.

 

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the selected shipping method.
  • Free shipping offers, when applicable, will be displayed on our website and at checkout.

 

5. Customs, Duties & Taxes (International Orders)

  • Customers outside the UK are responsible for any customs duties, VAT, or local taxes charged by their authorities.
  • ETRADE ESSENCE LTD is not liable for customs-related delays.

 

6. Tracking & Delivery Confirmation

  • Both Express and Registered Shipping methods include tracking details.
  • Customers can track their parcels using the information provided in their dispatch confirmation email.

 

7. Delivery Issues

  • Incorrect Address: Customers must provide accurate shipping details. Orders returned due to incorrect or incomplete addresses may require additional shipping fees.
  • Lost or Delayed Parcels: If your order does not arrive within the stated timeframe, please contact us for assistance. We will work with our shipping partners to resolve the issue.
  • Undeliverable Parcels: If an order is returned to us as undeliverable, we will issue a refund minus the original shipping cost.

 

8. Order Changes & Cancellations

  • Orders may be cancelled or modified only before dispatch. Once shipped, changes cannot be made.

 

9. Contact Us

For any shipping-related inquiries, please contact our support team:

ETRADE ESSENCE LTD
71-75 Shelton Street, Covent Garden
London WC2H 9JQ, United Kingdom
Email: contact@somakanti.com
Website: https://somakanti.com