Return & Refund Policy

At somakanti.com, operated by ETRADE ESSENCE LTD, customer satisfaction is our priority. This Return & Refund Policy explains when and how customers may return products or request a refund.

 

1. Eligibility for Returns

Due to the nature of cosmetic and skincare products, returns are only accepted if:

  • The item is unused, unopened, and in its original packaging.
  • The return request is made within 14 days of delivery.
  • The item was received damaged, defective, or incorrect.

 For hygiene and safety reasons, we cannot accept returns of opened or used products.

 

2. Return Process

  1. Contact us at [Insert Contact Email] within 14 days of receiving your order to request a return.
  2. Provide your order number, product details, and reason for return (with photos if the item is damaged/defective).
  3. Our team will confirm your eligibility and provide return instructions.
  4. Customers are responsible for return shipping costs unless the product was delivered damaged, defective, or incorrect.

 

3. Refunds

  • Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • Shipping costs are non-refundable, except in cases of damaged, defective, or incorrectly shipped items.

 

4. Exchanges

  • We do not currently offer direct exchanges.
  • If you wish to replace an item, you may return the eligible product for a refund and place a new order.

 

5. Non-Returnable & Non-Refundable Items

We cannot accept returns or issue refunds for:

  • Opened or used cosmetic/skincare products.
  • Gift cards, promotional items, or discounted sale items (unless defective).
  • Products returned after the 14-day return period.

 

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery with photos of the product and packaging.
  • We will arrange a replacement or issue a full refund, including shipping costs.

 

7. Contact Us

For any questions regarding returns or refunds, please contact our support team:

ETRADE ESSENCE LTD
71-75 Shelton Street, Covent Garden
London WC2H 9JQ, United Kingdom
Email: contact@somakanti.com
Website: https://somakanti.com