FAQ

1. About Somakanti

What is Somakanti?
Somakanti is a UK-based cosmetics company offering a carefully curated collection of luxurious and accessible beauty products. Our mission is to provide indulgent self-care experiences with products that emphasize elegance and promote a natural, healthy glow.

Do you only sell Ayurvedic products?
We feature renowned Indian brands like Kama Ayurveda and Forest Essentials, but our focus isn’t exclusively on Ayurvedic cosmetics. Our goal is to highlight luxury, glamour, and indulgence in all our offerings while maintaining high standards of quality and refinement.

2. Product Details

Are the products natural or organic?
Some of our products are described as "natural" or "organic" by the manufacturers. We rely on their claims and do not independently verify them. Please refer to the product packaging for details and review the ingredient lists to make informed decisions.

Why do products sometimes look different from the images on your website?
Product appearance, fragrance, texture, packaging, and even ingredients can change due to manufacturer updates or regional variations. While we aim for accuracy in our descriptions and images, the actual product you receive may vary slightly.

3. Usage and Safety

How do I use your products safely?
Our products are intended for external use only. Always perform a patch test on a small area of skin before regular use, particularly if you have sensitive skin. If irritation occurs, stop using the product immediately and consult a healthcare professional.

Are your products safe?
Yes, all products meet UK/EU cosmetic regulations and safety standards as confirmed by the manufacturers. If you have concerns about specific products, please refer to the manufacturer's details or reach out to us for assistance.

Can children use these products?
Our products are designed for adult use unless specifically stated otherwise on the label. Please keep them out of reach of children.

How should I store your products?
To maintain quality and freshness, store products in a cool, dry place, away from direct sunlight. Always ensure containers are closed properly after each use.

4. Shipping and Delivery

Where do you deliver?
We currently ship within the UK and EU. Be sure to provide accurate shipping details to avoid any delays.

How long does shipping take?
Shipping times depend on your location and the shipping method chosen at checkout. Estimated delivery times are shared during the order process, but delays may occur due to unforeseen circumstances.

Will I incur extra charges for international shipping?
For deliveries outside the UK/EU, additional taxes, duties, or restrictions may apply. Customers are responsible for ensuring compliance with their local regulations.

5. Returns and Refunds

Can I return a product?
Yes, you can return unused, unopened products in their original condition within 14 days of purchase. Unfortunately, we cannot accept returns for opened products due to hygiene and safety reasons unless the product is defective or was damaged during transit.

How do I initiate a return?
Please contact us at contact@somakanti.com with your order details, and we’ll guide you through the process.

6. Ingredients and Allergies

What are INCI names?
INCI (International Nomenclature of Cosmetic Ingredients) names are standardized terms used to list ingredients in cosmetics. You’ll find these on all our product packaging and on our website for clarity and transparency.

I have sensitive skin. Which products are safe for me?
While many of our products are formulated to be gentle, individual results may vary. Always check the ingredient list carefully and perform a patch test before using any product. Discontinue use immediately if irritation occurs.

7. Miscellaneous

Are your products cruelty-free or vegan?
Claims like "cruelty-free" or "vegan" are provided by manufacturers. Please refer to individual product details or contact us for clarification.

How do I contact customer support?
We’re here to help! Reach out to us at: contact@somakanti.com

  • Email: contact@somakanti.com
  • Address: ETRADE ESSENCE LTD, 71-75, Shelton Street, Covent Garden, London WC2H9JQ, United Kingdom

Disclaimers

  • All products are for external use only. Avoid contact with eyes.
  • Keep out of reach of children.
  • If irritation or discomfort occurs, discontinue use immediately and consult a healthcare professional.
  • Close all containers properly after use to maintain freshness and quality.
  • Store in a cool, dry place, away from direct sunlight.
  • Actual product packaging, fragrance, texture, appearance, and shelf life may differ slightly from website images or descriptions due to manufacturer updates.
  • The benefits of these products may vary based on individual skin or hair types, as well as personal factors. Results are not guaranteed for every user.
  • Always check the ingredient list for allergens before use.
  • Somakanti relies on manufacturer-provided claims (e.g., “organic,” “vegan”) and does not independently verify them.
  • Somakanti acts as a distributor of products manufactured by third parties. Concerns related to product quality or compliance should be directed to the manufacturer.